Key Assets
Modern Workplace

Improved collaboration, communication and security for Key Assets, by moving to the Modern Workplace

Challenge

Key Assets Australia (KAA), a leading children and family service provider, has experienced continued growth since starting in Australia in 2007, and embarked on a full Digital Transformation journey with Solentive
One major phase of this transformation was migrating to the Cloud, from Citrix to Microsoft 365
Key Assets found their existing system quite rigid, and felt forced into conforming to the “traditional” IT way of doing things
The remote server which all their virtual desktops connected to was managed by a Managed Service Provider (MSP) in the UK, which raised challenges for the Australia-based Key Assets team
The existing system was not very user-friendly when it came to remote / mobile work
Key Assets staff had low user satisfaction and were left feeling confused – the existing system required staff to launch two desktops which functioned differently
Key Assets struggled with a lack of collaboration and co-authoring, as their systems were all disconnected

A deep technical review was first completed, to understand the existing systems and how they interact with each other
Microsoft 365 was identified as the best option for Key Assets; with the major advantages being it would get them off-prem and mitigate the issues around using an offshore Managed Service Provider (MSP)
Solentive recommended best practice SharePoint implementation, so all files are secured, and Key Assets employees can conveniently access them from any device
Teams was implemented as the primary communications platform, allowing staff to text, chat, share documents, co-author documents, voice call, video call and access SharePoint in a seamless and frictionless way
Due to Microsoft 365 being centrally managed, the internal Key Assets IT team was empowered to be more productive and efficient in their roles, and manage the modern cloud-based setup
The need for manual syncing and back-ups was removed, allowing employees to focus on more important tasks around their core business

Moving to the Modern Workplace has empowered Key Assets employees. The nature of work has changed, and they can now work securely, from anywhere, on any device
Introducing tools such as Microsoft Teams has increased collaboration and communication across the Key Assets workforce; they no longer need to use phone calls and video conferencing to connect
User satisfaction has increased, and Key Assets now have a much more unified way of working together
The headache around security, data protection and malware risks has been removed, due to the implementation of Microsoft 365
Key Assets are well on their way in reducing their ongoing IT costs because they no longer need to pay for servers, extra disc space and back-ups
Key Assets business processes have been streamlined, meaning staff can log in and go!