GHD Advisory
Data Analytics

Enabling GHD Advisory to provide improved customer experience through Data Analytics

Challenge

GHD Advisory, a subsidiary of one of the world’s leading professional services organisations (GHD), provide several unique reports to enable clients to track services and outcomes
The current reporting structure was disjointed, and reports existed across several different technology platforms
GHD wanted to meet their clients’ ever-increasing expectations & demands, and provide a one-stop portal for customer reporting
They sought to provide their clients with more enriched data insights, helping them to improve their decision making and offering improved customer experience
GHD wanted to gain an advantage and become leaders in an overly competitive field

Collaborating with the team at GHD Advisory, the solution combines custom software and Tableau; with a view to extending the solution to other reporting platforms in future phases
The new solution seamlessly integrates into GHD’s existing reporting portal
A web app was developed on Azure, that provides richer, more relevant reports to its users
The app connects HighQ and Tableau, GHD’s existing, disparate systems, by providing secure, single-sign-on and seamlessly generates reports dependent on the user and permissions

Solentive worked with GHD to design a front-end data analytics portal that ingested data from multiple sources
Customers can now access data via a Single-Sign-On (SSO) process, and have improved visibility of reports across solutions
A more cohesive User Experience has strengthened GHD’s customer acquisition and retention strategy
The ability to offer enriched insights & visualisations to clients, has empowered them to make more informed and better business decisions